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We offer refunds or replacements if you are sent the wrong wine in error or if a bottle turns out to be corked or otherwise defective. We will not refund a purchase simply because you didn't like the wine. If you are unsure of whether you will like a particular wine, our advice is to buy a single bottle to try before purchasing a larger quantity. Many customers order a mixed case with their own selection of different wines to try, and then come back later for more of their favourites. If there is bottle damage or your wine is corked, please contact us immediately and we will organise a credit/refund/replacement. In certain circumstances, we reserve the right to request return of the damaged product before any remuneration is given so that we can make our own assessment. Please refer to our Terms and Conditions page, for full details. |
